Reach the right desk on the first try
No generic inbox where enquiries go to age. Each address below lands on the team that owns the answer — and every message gets a reply from a person within one business day.
Direct lines
| hello@nexumautonomous.com | General enquiries and anything that doesn't fit the desks below. We'll route it and reply. | ≤ 24 h |
| sales@nexumautonomous.com | Catalog access applications, quotes, ready solutions and turnkey project scoping. | ≤ 24 h |
| service@nexumautonomous.com | Service tickets, spare parts, warranty claims and SLA matters for running fleets. | per plan · ≤ 48 h |
| partners@nexumautonomous.com | Reseller, integrator and service-partner applications and partner operations. | ≤ 24 h |
| docs@nexumautonomous.com | Contracts, NDAs, banking details and anonymized sample documents. | ≤ 24 h |
| team@nexumautonomous.com | Careers: CVs and applications for roles across our five offices. | ≤ 72 h |
| info@nexumautonomous.com | Legal entity details, privacy and data requests; technical archive for website form submissions. | ≤ 48 h |
RESPONSE TIMES IN BUSINESS DAYS · ALL DESKS OPERATE IN ENGLISH · NDA AVAILABLE BEFORE ANY SITE DATA IS SHARED
Where we sit
Five offices covering the full chain — deals and finance in Dubai and Hong Kong, sourcing, engineering and logistics in mainland China. Support windows align with European and North American business hours.
Dubai HQ
Strategic planning, sales, client relations, commercial proposals. Every order's accountability lives here for its full lifecycle.
| Address | The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E Open in maps → |
| hello@nexumautonomous.com | |
| Hours | Sun–Thu · 09:00 – 18:00 GMT+4 |
Guangzhou Office
The operational engine. Sourcing, supplier visits, factory inspections, warehouse consolidation. China-side accountability for every order.
| Address | Room A115, Keji East Street, №200, Ushan Road, Tianhe District, Guangzhou, China Open in maps → |
| Function | Sourcing · QC · Warehouse |
| By introduction (request via email) | |
| hello@nexumautonomous.com | |
| Hours | Mon–Sat · 09:00 – 18:00 GMT+8 |
Hong Kong Desk
Trade finance and trans-shipment. Logistics coordination, customs documentation, multi-currency settlement. By-appointment desk in Central.
| Address | Central, Hong Kong (specific address shared on appointment) Open in maps → |
| Function | Trade finance · Re-export |
| Visits | Strictly by appointment |
| hello@nexumautonomous.com | |
| Hours | Mon–Fri · 09:00 – 18:00 GMT+8 |
Shenzhen Lab
Engineering due diligence and the QC laboratory. Sample testing, FAT hosting with live video, firmware and safety checks before anything ships.
| Address | Nanshan District, Shenzhen (address shared on appointment) |
| Function | QC lab · FAT hosting |
| Visits | By appointment |
| hello@nexumautonomous.com | |
| Hours | Mon–Sat · 09:00 – 18:00 GMT+8 |
Shanghai Office
Vendor relations across East China and export logistics. New-manufacturer onboarding, contract-manufacturing oversight, consolidation for EU & NA lanes.
| Address | Shanghai, China (address shared on appointment) |
| Function | Vendors · Export ops |
| Visits | By appointment |
| hello@nexumautonomous.com | |
| Hours | Mon–Fri · 09:00 – 18:00 GMT+8 |
One form, routed to the right desk
Pick a topic and the message goes straight to the team that owns it — same promise, reply within one business day.
- → Replies come from a named person, not a no-reply address
- → Mutual NDA available on request via docs@
- → Prefer email? Every desk above is a direct line