Fourteen steps. Evidence at every gate.
Cross-border robotics fails in the gaps — between the seller and the freight forwarder, the customs broker and the installer. Our process closes those gaps: four phases, fourteen controlled steps, and a documented checkpoint before every payment and every shipment.
Scope & propose
Days 1–14 · freeEnquiry
You describe the task through the site or by email. An engineer — not a bot — replies within 24 hours.
Requirements call
30–45 minutes to pin down volumes, site constraints, systems to integrate with and success criteria.
Site data / audit
Plans, photos and process data remotely — or an on-site audit for larger programs.
Proposal & budget
Unit selection with alternatives, scope, timeline and a budget corridor you can take to your board.
Contract & build
Weeks 2–8Contract & jurisdiction
Single agreement under UAE, Hong Kong, Singapore or EU law — milestone schedule with penalties attached.
Payment structure
Letter of credit, escrow or staged payments — funds release against documents, not promises.
Factory order
Production slots booked directly with manufacturers; configuration and firmware fixed in writing.
7-point quality control
Our Shenzhen QC team works the checklist below on your actual units — not a sister batch.
Verify & ship
Weeks 6–16FAT — filmed acceptance
Factory acceptance test against the agreed protocol, delivered to you as a photo/video report for sign-off.
Consolidation & freight
Multi-vendor cargo consolidated in Shenzhen or Shanghai, crated, insured and loaded on one schedule.
Customs & compliance
Export and import formalities, CE / UL / FCC paperwork — cleared under DDP so duty surprises are ours, not yours.
Delivery to site
Last-mile to your door with a confirmed unloading window. Door-to-door in 6–8 weeks on standard lanes.
Deploy & support
Weeks 8–18 → ongoingInstallation, integration, training
Commissioning on site, integration with POS / WMS / BMS, safety validation and hands-on training until your team runs the fleet without us in the room.
Handover & service activation
Acceptance protocol signed on your floor, documentation pack handed over, warranty clock starts — and your service plan takes over from day one.
The 7-point pre-shipment control
Run by our own inspectors in Shenzhen and Guangzhou — people on our payroll, in the factory, before crating. A unit that fails any point doesn't ship until it passes.
Every checkpoint produces artifacts — photos, video, test logs — that go into your FAT report. You sign off on evidence, not assurances.
- 1/7✓Vendor re-audit — factory status, licenses and production line verified current
- 2/7✓Configuration match — units built to the contracted spec, options and payloads confirmed
- 3/7✓In-line inspection — assembly quality checked during production, not after
- 4/7✓Firmware & software — agreed versions flashed, languages and region settings applied
- 5/7✓Full functional test — navigation, sensors, charging and payload cycles run to protocol
- 6/7✓Packing & crate integrity — export-grade crating, shock indicators, spare kits sealed in
- 7/7✓Loading supervision — container loading photographed and sealed under our inspector
Logistics you can put in a Gantt chart
Standard door-to-door lanes into the EU and North America run 6–8 weeks, coordinated by our Shanghai logistics desk. You get one timeline and one status channel — not five forwarders' tracking numbers.
DDP by default
Delivered Duty Paid: freight, insurance, export and import duties in one contracted number. The price you sign is the landed price.
CE / UL / FCC handled
Certification status verified per unit before purchase; where paperwork for your market is missing, we run the conformity process before shipping.
One status channel
Weekly written status from order to doorstep, with documents attached at every gate: booking, bill of lading, customs release, delivery slot.
Sample documents on request
Judge the process by its paperwork. We'll send anonymized samples of the four documents that define a project — write to docs@nexumautonomous.com.